30 Day Return/Exchange Policy (Product Guarantee)
We guarantee that every item we sell directly will give you complete satisfaction or you may return it for a replacement or for a refund of the purchase price* (US$), within 30 days of receipt of the item. WE STRONGLY SUGGEST THAT YOU OPEN ALL MERCHANDISE UPON RECEIPT TO INSPECT IT IN ORDER TO TAKE ADVANTAGE OF THIS POLICY.
Please e-mail firstname.lastname@example.org or call (800) 336-1322 to receive a Return Authorization number. Once you receive the number ship the product back, please be sure to include shipping insurance and return receipt.
All returns are processed the same day we receive them; your credit card statement can take 48 to 72 hours before the credit reflects on your statement. If we made a shipping error, please contact us. We will have a carrier come over to your residence or business to pick up the product we sent in error, and we will immediately send out the correct item to you.